शुल्क वापसी की नीति
RETURN & REFUND POLICY
Effective Date: 26 February 2026
Thank you for shopping with Talzino. Please read our return and refund policy carefully before making a purchase.
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RETURN WINDOW
India Orders
We offer a 7-day return policy. You have 7 days from the date of delivery to request a return.
International Orders
We offer a 14-day return policy. You have 14 days from the date of delivery to request a return.
Return requests made after the applicable return period will not be accepted.
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ELIGIBILITY FOR RETURNS
To qualify for a return:
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The item must be unused, unworn, and in its original condition
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All original tags must be attached
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The item must be returned in its original packaging
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Proof of purchase (order confirmation or receipt) is required
Items sent back without first requesting a return will not be accepted.
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HOW TO START A RETURN
To initiate a return, please contact us at:
Once your return is approved, we will provide you with instructions and the return address.
Returns must be requested and approved before being sent.
Return instructions and the correct return address will be provided after your return request is approved.
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ORDER CANCELLATION POLICY
Before Shipment
Orders can be cancelled within 12 hours of placing the order or before dispatch (whichever occurs first).
After Shipment
Once an order has been shipped, it cannot be cancelled. Customers must wait for delivery and then request a return under the return policy.
Shipping charges (if applicable) are non-refundable.
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RETURN SHIPPING COSTS
India Orders
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If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
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If the return is due to change of mind, the customer is responsible for return shipping charges.
International Orders
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We are not responsible for lost return shipments. We recommend using a trackable shipping service.
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NON-RETURNABLE ITEMS
The following items cannot be returned:
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Perishable goods (food, flowers, plants)
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Personalized or custom products
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Personal care and hygiene products
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Hazardous materials, flammable liquids or gases
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Sale items
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Gift cards
If you are unsure whether your item qualifies, please contact us before initiating a return.
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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at TalzinoStore@gmail.com and provide clear photos or videos.
We will evaluate the issue and offer a replacement or refund where applicable.
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EXCHANGES
We do not offer direct exchanges.
If you wish to exchange an item, please return the original item (if eligible) and place a new order separately.
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EUROPEAN UNION – 14 DAY COOLING-OFF PERIOD
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery without providing a reason.
Returned items must meet the standard return eligibility conditions stated above.
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REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Estimated Refund Timelines:
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Razorpay (India): 5–7 business days
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PayPal / International Cards: 3–10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at TalzinoStore@gmail.com.
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RIGHT TO REFUSE RETURNS
Talzino reserves the right to refuse returns that:
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Do not meet eligibility conditions
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Are sent without prior approval
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Show signs of use or damage not caused by us
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Are returned after the allowed return period